FAQ

1. Can I customize the size of my neon sign?

Yes. Our custom neon signs can be made in different sizes. Simply enter your desired width and height in inches on the product page to see the available price for your size.

2. Can I customize the design or text?

Yes. You can create a custom neon sign based on your own idea, including words, names, phrases, shapes, and other design concepts. You can also choose from our Ready-Made Neon Signs if you prefer a finished design.

3. Will I see a preview before my custom neon sign is made?

For custom designs where a design preview is provided, you can review the proposed design before production. Please note that the preview is for visual reference, and the final product is produced according to the confirmed design and specifications.

4. How is the neon sign powered?

Our neon signs are USB powered. Simply connect the USB cable to a compatible USB power source. The cable also includes a convenient inline on/off switch, so you can easily turn the sign on or off.

5. Can I use the neon sign outdoors?

Our standard neon signs are designed for indoor use. They are ideal for bedrooms, gaming rooms, home bars, studios, offices, cafes, creative spaces, and other indoor environments.

6. Where can I use a neon sign?

Our signs are suitable for a wide range of spaces, including bedrooms, boys' rooms, gaming setups, lofts, home bars, livestream rooms, podcast studios, art studios, music rooms, cafes, restaurants, salons, retail spaces, and other creative or commercial interiors.

7. Are the neon signs difficult to install?

No. Our signs are designed to be easy to display. Depending on the design, they can be mounted on a wall, placed on a shelf, desk, or other suitable surface. The lightweight acrylic construction makes them convenient for indoor display.

8. How long does shipping take?

We offer Free Shipping on eligible orders. Production time can vary depending on whether you choose a Ready-Made Neon Sign or a custom design. Custom signs require additional production time because they are made according to your specifications.

9. What happens if my neon sign arrives damaged or has a manufacturing issue?

We carefully package our neon signs for shipping. If your order arrives damaged or has a manufacturing defect, please contact us with your order number and photos of the issue. We will review the problem and help arrange an appropriate solution.

10. Is my neon sign covered by a warranty?

Yes. Our neon signs come with a 2-Year Warranty covering manufacturing defects and product issues under the applicable warranty terms. This gives you added confidence when ordering a custom or ready-made sign.