Shipping policy

We ship orders worldwide directly from Shenzhen, China. Below please find detailed information about delivery lead times, shipping rules, customs and related regulations.

1. Notice of Weather-Related Delivery Delays

Severe weather such as heavy rain, blizzards and hurricanes may disrupt local logistics. Delivery for affected orders may be delayed by 7 to 10 business days at maximum.

We will send you an email notification if your order is significantly impacted.

2. Global Delivery Time (Shipment from Shenzhen)

All lead times refer to business days (Monday to Friday), excluding weekends, public holidays and customs clearance processing time.

North America

  • Contiguous United States: 7–14 business days
  • Alaska, Hawaii, Puerto Rico: 14–20 business days
  • Canada: 10–18 business days

Europe

  • United Kingdom, Germany, France, Italy, Spain: 7–12 business days
  • Other European regions (including Eastern Europe): 10–18 business days

Oceania

  • Australia, New Zealand: 10–18 business days

Asia

  • Japan, South Korea: 5–10 business days
  • Southeast Asia (Singapore, Malaysia, Thailand, the Philippines, etc.): 3–7 business days
  • Middle East: 10–20 business days

Latin America & Africa

  • Mexico, Brazil, Chile, Argentina: 12–25 business days
  • Most countries in Africa: 14–28 business days

Note: Delivery will take an additional 3–7 business days during peak seasons, including Black Friday, Christmas and Chinese New Year.

3. Order Processing & Shipping Rules

  1. We will process your order within 1–2 business days once payment is confirmed.
  2. No shipments will be dispatched on weekends and Chinese public holidays.
  3. Minor delays may occur during high order volume periods, and we will notify you via email.
  4. A tracking number will be provided once your package is shipped out.

4. Shipping Address Restrictions

  1. We do not deliver to PO boxes, APO, FPO or DPO addresses.
  2. We reserve the right to cancel orders destined for high-risk regions or areas with shipping restrictions.
  3. Please ensure you provide an accurate and complete delivery address.

If your order contains restricted items, we will contact you for further arrangement or cancel the order directly.

5. Lost or Stolen Packages

  1. Tracking information is available for all orders.
  2. If your package is lost during transit, we offer the options of reshipment or full refund.
  3. If the tracking status shows "Delivered" but you have not received your package, please first contact your local postal or courier service. We assume no liability for packages stolen after successful delivery.

6. Contact Us

Should you have any questions regarding shipping, logistics or customs clearance, please feel free to contact us via email: Neongor@outlook.com